Accounts Receivable Team Lead

Overview

Job title: Talent Acquisition Coordinator | Psychologist | Recruiter | HR

Responsibilities

• Delegate tasks to team members to balance workload effectively.
• Monitor team productivity and ensure metrics remain stable.
• Ensure each email/request is addressed promptly, either directly or by delegation.
• Serve as a point of contact for escalations/issues alongside the Operations Manager.
• Report client feedback to LSG Operations and Quality Departments.
• Report employee absenteeism to both the client and LSG Operations Department.
• Support the interview process for candidate prospects.
• Assist and support the team with concerns or issues.
• Conduct coaching sessions with the team as needed.
• Gather and share best practices within the team.
• Meet personal and team qualitative/quantitative targets.
• Approve customer refunds and write-offs (up to $100) in the interest of maintaining customer relations.
• Approve billing/rate corrections and forward requests to the appropriate department.
• Oversee the Cash Flag / Top 25 Report, ensuring accuracy of records.
• Meet with client POCs to provide operational support when necessary.

Requirements

• Minimum 1 year of Accounts Payable/Accounts Receivable (AP/AR) experience.
• At least 6 months of leadership experience in a BPO environment.
• Strong organizational and delegation skills.
• Excellent communication and problem-solving abilities.
• Ability to thrive in a fast-paced and client-driven environment.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Finance, Accounting/Auditing, and Administrative

Industries

• Transportation, Logistics, Supply Chain and Storage
• Economic Programs

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