Assistant Manager - CRM

As Assistant Manager - CRM, you will be responsible for developing and implementing effective strategies to build and maintain strong relationships with customers. The role requires a strong understanding of the real estate industry and exceptional interpersonal skills.

Responsibilities:

 Develop and implement a comprehensive CRM strategy aligned with the organization's goals and objectives to enhance customer satisfaction and loyalty.

 Managing all Projects Documentations, Collections, Registrations

 Oversee the collection, organization, and analysis of customer data to ensure accurate and up-to-date information is maintained in the CRM system.

 Collaborate with the customer service team to ensure prompt and effective resolution of customer queries and complaints, aiming to exceed customer expectations.

 Driving collection targets month on month

 Monitor key CRM metrics, analyse data, and generate reports to evaluate the effectiveness of CRM initiatives, identify trends, and provide actionable insights.

 Collaborate with internal stakeholders, such as sales, marketing, and operations, to align CRM strategies and initiatives with overall business objectives.

 Ability to work in a fast-paced environment, adapt to changing priorities, and handle multiple projects simultaneously.

 Oversee the CRM system, ensuring data integrity, accuracy, and completeness. Monitor and analyze data to identify trends and opportunities for improvement. Continuously optimize the CRM system to enhance functionality and user experience.

 Utilize customer data to segment and target specific customer groups for personalized marketing campaigns and communication. Develop and implement customer segmentation strategies based on demographics, behaviors, and preferences.

 Analyze the customer journey to identify touch points and opportunities for enhancing customer experience. Develop and implement customer journey mapping initiatives to improve customer satisfaction and loyalty