Assistant Manager - Customer Success

About LeadSquaredOne of the fastest-growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1700 customers with 2 lakh+ users globally use the LeadSquared platform to streamline sales and marketing processes and drive high-velocity growth.Backed by prominent investors such as Stakeboat Capital, Jyoti Bansal, and Gaja Capital, LeadSquared raised $153M in its Series C round led by WestBridge Capital and is now India's 103rd Unicorn. With a 1000+ strong workforce, we are rapidly expanding across India, the U.S., Middle East, ASEAN, ANZ, and South Africa.

Role: Assistant Manager - Customer Success BFSI Location: BangaloreWhat You'll Own:Manage and nurture relationships with key customer accountsDrive product/service adoption, engagement, and overall value realizationOwn the customer lifecycle post-sales, including onboarding and ongoing engagementEnsure high levels of customer satisfaction and overall experienceSupport renewals and retention by helping customers achieve measurable successAct as the voice of the customer and collaborate with internal teams to improve outcomesProactively identify risks and implement strategies to enhance retentionConduct regular reviews, success planning sessions, and stakeholder alignmentWhat We're Looking For:5+ yrs of Experience in customer success, account management, or client-facing rolesStrong understanding of customer success metrics such as adoption, retention, and satisfactionProven ability to manage relationships across multiple stakeholdersExperience in retention, renewals, or long-term customer engagementExcellent communication, problem-solving, and stakeholder management skillsAbility to balance customer needs with business objectivesNice to Have:Experience in a technology-driven or service-oriented environmentFamiliarity with CRM tools and customer success platformsExperience working in cross-functional, fast-paced teams Why Join Us? At LeadSquared, you'll work on building cutting-edge fintech SaaS solutions that help financial institutions transform their collections and recovery processes, driving better efficiency and customer outcomes at scale.