Customer Support Executive

Job Description: Customer Support Executive Location: Malad, Mumbai, MaharashtraSalary: 3.50 Lakhs Per Annum (LPA)Process: Banking Back-Office (Chat)Joining: Immediate Joiners Preferred

Role ObjectiveWe are looking for experienced professionals to manage Retail Banking queries via chat. The objective is to provide real-time, accurate support to retail customers while ensuring all back-end banking protocols and data privacy standards are strictly met.

Key ResponsibilitiesChat Support: Handle live chat interactions with customers regarding retail banking products (Savings Accounts, Loans, Credit Cards, etc.).Query Resolution: Efficiently resolve customer issues, provide account information, and guide users through digital banking processes.Back-Office Processing: Simultaneously manage back-end tasks such as KYC updates, data entry, and transaction verification.Compliance: Strictly adhere to banking regulations, security protocols, and internal SOPs to protect sensitive financial data.Accuracy & Speed: Maintain high typing speed and multi-tasking abilities to meet productivity targets without compromising on financial accuracy.

Candidate RequirementsExperience: Minimum 6 months of experience in BPO or Banking operations is mandatory. (Freshers are not eligible).Education: Mandatory Graduate (Any stream). Candidates with results awaited or backlogs will not be considered.Communication: Exceptional written English skills (Grammar and Tone) to handle professional banking chats.Technical Skills: Proficient in MS Office (Excel) and comfortable navigating multiple chat windows.Availability: Must be comfortable with Rotational Shifts and Rotational Week Offs (24/7 environment).

Benefits & FacilitiesSalary: Competitive CTC of 3.50 LPA.Transport: Cab Facilities (One way) provided within the designated Hiring Zone.Growth: Opportunity to build a career in specialized banking chat operations with a leading financial process.

How to ApplyInterested candidates with the required experience can reach out to:Contact Person: Manik VashistContact Number: Email: