Assistant Manager

Assistant Manager Immediate Supervisor: General Manager Position Summary Lead and develop people to execute outstanding product quality and customer service, build sales, and control costs for each shift. The Assistant Manager must follow standard operating policies and procedures. Essential Job Duties Train, manage, direct, coach, lead, and assign drive-in employees during shift Lead and manage drive-in operations during shift to provide an optimal guest experience Manage staffing levels during shift Perform opening and/or closing duties Handle and properly escalate guest issues/concerns during shift Handle and properly escalate employee issues/concerns Monitor and manage the drive-in's food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service Assist with preparation and maintenance of drive-in records Comply with and enforce all company policies, procedures, and operational standards Ensure compliance with all applicable federal, state, and local laws Perform all station duties (fountain days, nights; weekends; and holidays Qualifications and Job Requirements Experience At least 2 years of restaurant management experience or one year of retail management experience preferred Experience running a restaurant shift without supervision Knowledge/Skills General restaurant or retail knowledge Knowledge of federal, state, and local health and safety laws and regulations Basic computer, math, and reading skills Effective verbal and written communication skills Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills Work Environment Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions