Associate Director, Aspire

Under the general direction of the TRIO Director, the Associate Director manages the daily activities and resources for (2) TRIO Student Support Services (Aspire) grants serving 280 students annually (Classic-160, STEM-120) designed to increase the retention and graduation rates of eligible participants (low income and/or first‑generation students, or students with disabilities). Serving as the grants' project director, directly supervise and oversee 5 full‑time staff directly supporting the program, ensure project activities are implemented, assist with coordination of peer tutoring and mentoring, and coordinate the Links Summer Bridge Program. The Associate Director collaborates with partners across campus to increase the awareness of TRIO and leverage crucial services that support student success.

Job Duties

• Provide leadership to and oversee day‑to‑day operations of the programs and the department.
• Manage service delivery model to provide optimum services responsive to the shifting needs of the student populations (280 eligible students and KSC general population).
• Coordinate the planning, scheduling, and facilitation of services, activities, and workshops to promote the achievement of project objectives and outcomes as defined in the grant application.
• Represent TRIO on campus and in the community.
• Assume departmental leadership responsibility in addressing the needs of students, parents, faculty, and staff proactively and as those needs arise.
• Collaborate with partners across campus to increase the awareness of TRIO and leverage crucial services that support student success.

Staff Supervision

• Provide training, plan and assign work, maintain standards, coordinate activities, act on personnel issues, and conduct employee evaluations.
• Coordinate training and supervision of staff.
• Facilitate staff meetings.
• In conjunction with Human Resources recruit and select new employees, recommend and approve employee discipline, transfers, and/or discharge as appropriate.
• Review and approve/deny Kronos Leave Report request.
• With TRIO Director, determine professional development needs of staff and develop an annual activity calendar, and secure PD as needed.
• Attend PD conferences and/or trainings to remain current in the field.

Compliance and Reporting

• Ensure the program complies with the grant, campus, USNH, and federal regulations.
• Supervise recruitment and selection process for new students enrolled in the grant and certify the eligibility of student participants in accordance with federal TRIO guidelines.
• Oversee federally mandated record‑keeping, including data documenting student eligibility, participation, and progress toward program objectives.
• Ensure maintenance and security of central student and program files.
• Develop, implement, and evaluate program policies and procedures.
• Collect and review Monthly Counselor Reports and Time and Effort verification process.
• With the TRIO Director, develop formative and summative assessments that continually inform development and improvement of services and interventions; make programmatic adjustments as needed.
• Oversee the development and submission of program reports including (2) Annual Performance Reports to the U.S. Department of Education.
• Work collaboratively with IT, financial aid, and institutional research to access and prepare the individual student and aggregate data required for reporting.
• With the TRIO Director, prepare KSC Annual Report.
• Provide program information and data in response to USNH, state, and federal audit requests.
• Assist with grant writing and proposal development.
• In collaboration with the TRIO director, track budget expenditures.
• Maintain strong technology skills including Excel, Access, and student information system databases.

Links Program and Other Interventions

• In collaboration with the TRIO Director, coordinate the Links Summer Bridge program.
• Develop and maintain the technological infrastructure for student and staff applications, and team resources.
• Develop Links recruitment materials.
• Promote program at campus events.
• Coordinate recruitment, screening, and selection process for new Links students.
• Collaborate with campus partners including admissions and ODS to properly vet applicants.
• Coordinate the pre‑program phase and provide students and families with timely information.
• Work with student accounts to properly bill participants and track the payment.
• Enroll applicants, including course registration, residential placement, and dining plan.
• Coordinate recruitment, orientation, training, and supervision of Links faculty and student worker staff.
• Collaborate with faculty to create a high challenge, high support environment for the students and ensure the provision of a case‑management model to students.
• Offer academic support, educational counseling, conflict management, and crisis intervention to students.

Work with events, residential life, campus safety, and the Title IX office.