ABOUT US:
As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.
With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.
Find out more about life at Alter Domus at careers.alterdomus.com
Your responsibilities:
We are seeking an experienced and driven
Team Lead Billing (Manager)
Supervise and coach a team of billing senior officers ensuring timely, accurate invoice processing while maintaining quality standards and operational efficiency. Act as first-line escalation point and performance manager, fostering team development and collaboration.
Team Leadership & Supervision
Supervise 6-8 billing specialists with daily work allocation and prioritization
Monitor individual and team productivity, quality, and cycle time metrics
Provide real-time coaching and guidance on complex invoices or process questions
Foster collaborative team culture with knowledge sharing and peer support Performance Management
Set individual performance goals aligned with BMT objectives
Deliver mid-year and annual performance reviews with development feedback Quality Review & Escalation Handling
Conduct first-line quality review on sampled invoices before delivery
Cross check high-value invoices or complex pricing scenarios
Handle escalations from billing officers on technical or policy questions Operational Planning & Coordination
Manage team workload distribution balancing volume, complexity, and skill levels
Adjust staffing for quarter-end peaks, absences, and training needs
Coordinate with other Team Leads on cross-LoB support during surges
Support wave go-lives with stabilization oversight and issue triage Training & Development
Onboard new team members with hands-on job shadowing and mentoring
Identify skill gaps and coordinate training interventions
Share best practices and lessons learned within team
Support Training Specialist with scenario development and case studies Your profile:
Bachelor's degree in Finance, Accounting, Business Administration, or related field
7-10 years billing or finance operations experience
2-3 years supervisory or team lead experience (managing 5+ people)
Deep technical knowledge of billing processes, pricing models, and SAP
Strong people management and coaching skills Key competencies:
Team leadership and motivation
Operational planning and prioritization
Performance coaching and feedback delivery
Conflict resolution and problem-solving
Cross-functional collaboration and communication WHAT WE OFFER
We are committed to supporting your development, advancing your career, and providing benefits that matter to you.
Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.
Our global benefits also include:
Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday!
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location Alter Domus is an Equal Opportunity Employer:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
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