Business Change Project Manager

Role Description As part of our continued growth, we are seeking a Business Change Project Manager to lead and support cross-functional initiatives to drive organisational improvement and operational effectiveness. This role focuses on delivering business change projects and coordinating stakeholders across multiple teams. You will manage smaller initiatives end-to-end while supporting larger programmes by ensuring alignment, maintaining momentum, and providing clear visibility of progress, risks, and outcomes.

Through strong collaboration and structured delivery, you will help embed new processes, improve operational practices, and support the organisation’s ongoing evolution. Key Responsibilities Deliver multiple business change initiatives in parallel, ensuring projects progress effectively to meet agreed timelines, scope, and quality expectations. Own the end-to-end delivery of small-scale business change projects, from initiation through to handover.

Coordinate the delivery of larger, cross-functional initiatives by aligning inputs from multiple teams and senior stakeholders. Provide clear, proactive, and timely communication to stakeholders on project progress, risks, and issues. Lead business analysis activities to define clear project scope, objectives, and success criteria, ensuring initiatives are aligned to business priorities and operational needs.

Document business requirements by working closely with stakeholders to understand current state processes, pain points, data needs, and desired future outcomes. Translate business requirements into structured, actionable deliverables. Develop and maintain high-quality operational and project documentation, including SOPs, workflows, and process maps.

Ensure all project and process documentation is accurate, complete, and maintained throughout the project lifecycle. Act as a central coordination point for cross-team activity, ensuring actions are clearly defined, owners are accountable, and dependencies are actively managed. Facilitate workshops, working sessions, and stakeholder meetings to drive alignment, clarify requirements, resolve issues, and accelerate delivery.

Build strong, trusted relationships across business functions to support engagement, collaboration, and adoption of new processes, tools, and ways of working. Support the successful adoption of change by working closely with stakeholders to embed new processes and operational practices into day-to-day business activity. Contribute to the development and continuous improvement of business change frameworks, templates, and delivery standards, increasing consistency and delivery maturity.

Identify and recommend process, data, and operational improvements based on project insights and delivery experience, driving increased efficiency and scalability. Promote best practice project and change management approaches across the organisation, helping to improve delivery outcomes and reduce operational risk over time. Qualifications 10 years’ experience in business change management or project management.

Proven track record delivering small to medium business change or operational projects, with the ability to manage multiple initiatives in parallel. Strong project delivery skills (planning, scheduling, tracking, reporting) with experience using project plans, Gantt charts, RAID logs, and dashboards. Working knowledge of Agile/Scrum and ability to apply these methods in a business change context.

Solid business analysis capability including requirements gathering, scope definition, and process mapping. Ability to produce clear SOPs, workflows, and operational documentation that support scalable operations. Excellent written and verbal communication, with confidence presenting to both delivery teams and senior leaders.

Strong stakeholder management and influencing skills across cross-functional teams. Highly organised with strong time-management skills to manage multiple workstreams effectively. Analytical, practical, and solution-focused approach to problem-solving.

Proficiency in Excel for analysis and reporting, plus familiarity with project planning/PM tools. Understanding of business and organisational change principles (e.g., ADKAR). Experience working in IT services or service-led environments (preferred).

Desirable: exposure to systems integration, IT transition, or service transformation initiatives. Collaborative, structured, and proactive approach to coordinating activity and driving progress. Genuine interest in business change, process improvement, and cross-functional collaboration.

Benefits Remote Work Flexibility Opportunity to work in a rapidly growing scale-up organisation 20 days of annual leave, plus 1 additional day per year, up to a maximum of 25 days Medical insurance given after probation period Ongoing learning and development opportunities Holiday allowance in line with local legislation Competitive compensation package Performance-based bonus Fun budget for team events