Business Operations Manager

About the Role: As our Business Operations Manager, you will be responsible for the \"engine room\" of our GSA business. With a growing team across multiple departments, we need a process-driven leader to standardize our workflows, audit staff productivity, and ensure our commercial delivery matches our airline partners' standards.

Note: This is a corporate leadership role based in our HQ. This is NOT an airport-side or cargo operations role.

Responsibilities:

• Workflow Design: Standardize daily reporting and follow-up processes for employees across the network.
• Staff Accountability: Oversee the daily output of Managers and backend staff; ensure everyone is following the established \"Playbook\".
• System Optimization: Implement and manage business productivity tools (CRM, Task Management) to eliminate manual follow-up.
• Compliance & Excellence: Ensure the GSA mirrors our airline partners' global standards in every customer interaction.

Qualifications: An expert in organizational efficiency who prioritizes systems over people. You have a proven track record of managing large teams (100+) in a high-pressure commercial environment.