Call Center Operator

Job Title: Call Centre Operator Location: Atlanta, Georgia, United States Employment Type: Full-Time Salary: $54,890 - $62,900 USD per annum

Job Overview Linear West, Inc., a leading licensed contractor specialising in concrete and excavation services, is seeking a professional and dedicated Call Centre Operator to join our team. Based in our Atlanta office, you will be the first point of contact for our clients, playing a crucial role in upholding our commitment to superior service and satisfaction. We are looking for a highly organised and articulate individual to manage client communications and provide vital support to our operational teams, ensuring a seamless and positive customer experience from the initial enquiry to project completion.

Key Responsibilities • Professionally handle all incoming calls and correspondence, promptly directing enquiries to the appropriate personnel. • Serve as the primary point of contact for client questions regarding project status, services, and billing information. • Schedule and coordinate appointments, site visits, and consultations for our project management and sales teams. • Accurately record and maintain detailed call logs and client information within our company database. • Address and resolve customer concerns in a timely and effective manner, escalating complex issues to senior staff where necessary. • Provide general administrative support to ensure the smooth operation of the office and support project execution. • Develop and maintain a comprehensive knowledge of Linear West, Inc.'s services and capabilities.

Qualifications and Skills • Proven experience in a call centre, customer service, or a client-facing administrative role. • Outstanding verbal and written communication skills with a professional and courteous telephone manner. • Excellent organisational and time-management skills, with the ability to handle multiple tasks simultaneously. • Proficiency in the use of Microsoft Office Suite and experience with CRM software is highly regarded. • A proactive approach to problem-solving and a high level of attention to detail. • The ability to work effectively both independently and collaboratively as part of a dynamic team. • Experience within the construction industry or a similar trade-based environment is desirable but not essential.

Benefits Linear West, Inc. is proud to offer a competitive remuneration package, including the salary listed above, and a supportive work environment where our employees can develop and thrive. We are committed to investing in our team and providing opportunities for professional growth.