Call Center Representative Medical Assistant (Hiring Immediately)

Job Summary

Answers phone calls in a Corporate Medical Call Center single specialty group.

Job Responsibilities

Phones efficiently answered and with proper etiquette

Obtain 90% target for Inbound and Outbound calls to and from patients

Schedules patients for in-house procedures in the correct office with the proper physician or tech.

Follows the Best Practice Scheduling. Phone calls directed to the proper department, if applicable, such as: billing, HR, MA, refills, medical records, etc.

Conversations documented in patient medical records if needed

Schedules new patients and established ones, verifies insurance and primary care doctor information.

Updates Patient information in EMR

Collects insurance information and updates personal data in patient EMR file

Collects patient oop (out of pocket cost) ex. Co-pays, co-insurance, deductibles, patient balance.

Respects and maintains privacy and dignity of patients to always assure client confidentiality. Understands and follows the Code of Conduct and HIPPA guidelines.

Minimum Requirements

Excellent Customer Service Phone Skills

Telemarketing, Sales or Call Center Experience: 1 year a plus

High School Graduate

Medical Assistant degree

Experience in typing and data entry

Basic arithmetic skills

Bilingual in English/Spanish a plus

One year experience in a medical office

Electronic Health Records experience (E-Clinical Works a Plus)

Abilities Required

Basic medical terminology

Basic Medical Insurance Knowledge

Must be able to remain in a stationary position 100 percent of the time

The person in this position needs to occasionally move about inside the office to access filing cabinets, office machinery, etc.

Job Type Full-time

Required Education

High school or equivalent

Medical Assistant degree

Required Experience

Telemarketing, Sales or Call Center: 1 year a plus

Medical: 1 year

Required Language

English and Spanish

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