Call Center Representative

Company Description Miracle Drinks is a healthcare brand specializing in 100% herbal Neo Ayurveda protocols that support cellular regeneration and holistic well-being, addressing 170+ chronic conditions. Built on 35+ years of research by Dr. SM Raju (retd.

IAS), the company integrates principles of Allopathy and Ayurveda to create solutions suited to modern lifestyles. With in-house R&D and manufacturing, Miracle Drinks offers clinically tested formulations that have supported hundreds of thousands of individuals managing conditions such as diabetes, CKD, hypertension, arthritis, liver disorders, and immune deficiencies. The products are 100% herbal, organic, vegan, and Halal certified, produced in a USFDA-registered facility, and endorsed by the Ministry of AYUSH, Government of India.

The brand has also been featured in Forbes India and is proud to be made in India.Role Description This is a full-time, on-site Call Center Representative role based in Bengaluru North. The Call Center Representative will handle inbound and outbound calls, respond to customer inquiries about Miracle Drinks products and protocols, and provide accurate, empathetic, and timely information. Responsibilities include resolving customer issues, guiding customers through order placement and follow-up, documenting interactions in the system, and escalating complex cases when needed.

The role involves maintaining up-to-date knowledge of product offerings, promotions, and basic health-related information as provided by the company. The Call Center Representative will work closely with the customer support and operations teams to ensure a smooth and positive customer experience at every touchpoint.QualificationsStrong customer-facing experience, ideally in Customer Service Representative or Customer Support roles, with a focus on quality and professionalism.Proven ability to drive Customer Satisfaction through clear communication, problem-solving, and a patient, empathetic approach.Excellent Interpersonal Skills, including active listening, respectful communication, and the ability to build rapport across diverse customer groups.Basic to intermediate Computer Literacy, including comfort with call center software, CRMs, email, and data entry tools.Clear and fluent verbal and written communication skills in English; proficiency in additional regional languages is an advantage.Ability to work on-site in Bengaluru North, manage shifts as required, and maintain reliability and punctuality.Prior experience in healthcare, wellness, Ayurveda, or FMCG customer support is a plus, but not mandatory.Minimum high school diploma or equivalent; a graduate degree in any discipline is preferred.