Cashier

Position Summary

The POS / Cashier is responsible for welcoming guests, taking accurate orders, processing payments, and supporting efficient counter and to-go service.

This role requires warmth, menu knowledge, accuracy, and the ability to create a smooth guest experience from order through payment. The POS / Cashier is a key guest-facing position and helps set the tone for friendly, efficient service.

As with all positions at The Granola Bar, the POS / Cashier is expected to embody and support our CHUNK culture and core values: Craveable, Hosting, Unscripted, Natural, and Kindness.

Essential Duties and Responsibilities

Guest Service and Order Entry

· Greet guests warmly and assist with menu questions, recommendations, and order decisions.

· Take accurate dine-in, takeout, and delivery orders using the POS system.

· Confirm modifiers, allergies, special requests, and order details before submission.

· Communicate clearly with guests and team members to support smooth service.

· Assist with guest questions, concerns, and order follow-up as needed.

Cash Handling and Counter Operations

· Process cash, credit card, gift card, and other payments accurately.

· Follow all cash handling, discount, comp, and void procedures.

· Maintain an organized, clean, and well-stocked counter area.

· Package and hand off takeout orders accurately and efficiently.

· Support online, phone, and third-party order flow as assigned.

Team Support and Standards

· Maintain knowledge of menu items, ingredients, promotions, and company procedures.

· Assist with stocking, side work, opening, and closing responsibilities.

· Follow all food safety, sanitation, and workplace safety standards.

· Work cooperatively with FOH and BOH team members.

· Other areas as required by the unique nature of the restaurant and the position.

Qualifications

· Previous cashier, POS, restaurant, retail, or customer service experience preferred.

· Strong guest service, communication, and attention to detail.

· Ability to use POS systems and handle payments accurately.

· Ability to work quickly and calmly in a fast-paced environment.

· Reliable, organized, and team-oriented.

· Flexible availability, including mornings, evenings, weekends, and holidays as needed.

Physical and Work Requirements

· Ability to stand and walk for extended periods.

· Ability to lift up to 25 pounds.

· Ability to bend, reach, and work at a counter station for extended periods.

· Work performed in a restaurant environment with varying noise levels, guest traffic, and service pace.

More detail about The Granola Bar - Madison part of TGB Restaurant Group, please visit https://culinaryagents.com/entities/922603-The-Granola-Bar---Madison