CDW Technical Support Specialist Role

Elevate your career at CDW as a Technical Support Specialist, providing 24x7 client support in Network and Information Security. Resolve issues and enhance your technical skills while ensuring client satisfaction.

In this role, you will manage client support requests, analyze operating systems, and handle cyber incidents across various security disciplines. With a focus on professional development, you will mentor staff and contribute to service delivery improvements. Your expertise and proactive approach will help maintain top-tier support in a dynamic operational environment.

Key Responsibilities: • Monitor and resolve support requests across security disciplines • Mentor less experienced team members for skill enhancement • Troubleshoot technical issues collaboratively with clients • Conduct root cause analysis to solve performance problems • Document technical knowledge for internal teams

Requirements: • Minimum 6 years of IT experience, including 1 year in security • Must have 2 or more intermediate-level security certifications • Excellent communication and analytical skills • Willingness to work in a 24/7 operation • Experience in client-focused support environments

Bring your technical expertise and client support skills to the forefront with CDW's dedicated team. #J-18808-Ljbffr