Claims Handler - Plymouth

Angard Staffing is the dedicated provider of Claims Handler's for the Royal Mail. Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Plymouth.As a Claims Handler, you will manage a portfolio of customer claims from initial notification through to settlement. You'll be the key point of contact for customers, ensuring claims are processed efficiently, fairly, and in line with internal and regulatory standards.Job Details:Role: Claims HandlerLocation: Plymouth, PL9 7HJStart Dates: 29/06/2026 (later start date available)Pay Rate: £13.52 per hourContract: Temporary (up to 12 weeks, with potential extension)Hours: Around 35 hours per week, between the hours of 8:00am - 18:00pm Monday - Friday Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed Key accountabilitiesHandle and assess incoming claims efficiently and accuratelyCommunicate with customers, third parties, and internal teams via phone and emailReview documentation and evidence to determine claim validityEnsure compliance with company policies and FCA regulationsMaintain detailed and accurate recordsEscalate complex cases when necessarySkills & experienceExperience in claims handling or customer serviceStrong communication and interpersonal skillsExcellent attention to detail and analytical abilityProficient in Microsoft Office and internal systemsCalm and professional approach, especially in sensitive situationsAbout usInclusive and friendly atmosphere.Supportive team culture.If you have the resilience and passion for customer service, and meet these criteria, this could be a fantastic opportunity for you!

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