Claims Manager, Multinational

AXA XL is an Equal Opportunity Employer.

Claims Manager, Multinational Casualty

United States

As the Claims Manager of Multinational Casualty you will play a critical role in leading a team that handles high exposure multinational casualty claims. This position reports to the Head of Primary Casualty Claims, Americas and is expected to collaborate on the group’s strategy for claim handling and best practices. You will manage a group of claims specialists with respect to technical claims handling, exceptional customer service, business segment support, and help them to drive a performance culture of continuous improvement.

What You’ll Be Doing

What will your essential responsibilities include?

• Lead and manage a team of multinational casualty claims professionals handling high‑exposure General Liability and Product Liability claims. Ensure management of coverage analysis, investigation, evaluation, reserving, and resolution in alignment with AXA XL’s Global Claims Handling Principles, service standards, and applicable regulations.
• Collaborate with Underwriting teams on claim issues and trends, policy/endorsement language reviews, and marketing and business development activities.
• Deliver superior customer service to policyholders and brokers; ensure consistent application of high service standards across the team.
• Partner with internal and external counsel to manage litigation in a cost‑effective manner; coordinate with legal teams to pursue optimal outcomes.
• Identify strategic and tactical needs that can be addressed through technology, process improvements, or training; maintain close supervision of vendor management and expense control within the unit.
• Focus on each team member’s performance, development, and success; contribute to talent development and succession planning.

What You Will BRING

We’re looking for someone who has these abilities and skills:

Required Skills And Abilities

• Ideal candidate will have a background in Multinational Casualty claims and/or substantial experience in the oversight and direct handling of General Liability and Product Liability claims; proven ability to negotiate and settle large, complex claim files.
• Demonstrated leadership skills with experience managing claims handlers; ability to develop talent, manage performance, and maintain engagement.
• Analytical mindset with sound judgment; initiative; ability to drive results.
• Proficient knowledge of multi‑state insurance coverage law and claim regulations; dedication to customer service and diplomacy in broker and insured relations.
• Excellent communication skills (verbal and written), with the ability to collaborate, present, and influence stakeholders at all levels; capable of working in a fast‑paced environment and juggling multiple priorities.
• Ethical and professional conduct with an impeccable reputation for integrity.
• Education: Bachelor’s degree required; law degree or advanced degree preferred. Possession of applicable state adjuster licenses required.

Who WE Are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid‑sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. By combining a comprehensive and efficient capital platform, data‑driven insights, leading technology, and the best talent in an agile and inclusive workspace, we empower delivery of top client service across all our lines of business.

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. We have a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements.
• Enhanced family‑friendly leave benefits.
• Named to the Diversity Best Practices Index.
• Signatory to the UK Women in Finance Charter.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. We provide competitive compensation and personalized, inclusive benefits that evolve as you do.

Sustainability

At AXA XL, sustainability is integral to our business strategy. Our 2023‑26 sustainability strategy, “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change and embedding sustainable practices across our operations.

Our Pillars

• Valuing nature: How we impact nature affects how nature impacts us. We’re committed to protecting and restoring nature and increasing biodiversity awareness.
• Addressing climate change: We build a net‑zero strategy, develop insurance products and services, and mobilize to advance thought leadership and investment in societal‑led solutions.
• Integrating ESG: All companies have a role to play. We incorporate ESG into internal processes and practices to build resilience from the roots of our business.
• AXA Hearts in Action: We have volunteer and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see Sustainability at AXA XL.

Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future.

The U.S. base salary range for this position is USD 139,300–219,300.

Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.

At AXA XL, we provide benefits such as a competitive retirement savings plan, health and wellness programs and many other benefits. We also believe in fostering our colleagues’ development and offer a wide range of learning opportunities to hone their professional skills and position themselves for the next step of their careers. For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2025.

Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future.

AXA XL is an Equal Opportunity Employer.