Claims Manager

Online Transport is seeking an organized and highly motivated Claims Manager who is looking for an opportunity for growth within a growing family-owned company. The Claims & Insurance Manager will handle routine documenting of all claims, accident reports, tracking, internal/external customer/vendor claims and other claims functions. The Manager will assist with all Insurance management and handle Workman’s Compensation Insurance and Claims.

Description

• Will manage a team of Claims specialists who perform the daily, weekly, and monthly Claims processing and Review. Will be responsible for prioritizing the team’s weekly tasks based on need.
• Thoroughly investigate and process Claims (Cargo, Property, Work Comp, Auto Liability and Physical) from a variety of carrier and asset service issues.
• Determine the validity of claims, mitigate loss and exposure, consider and implement actions, resolving in a timely professional and judicious manner.
• Maintain claim documentation and records, filing in a timely manner in accordance with transportation laws and regulations.
• Maintain open communication with customers, carriers, insurance companies, legal teams, brokers, dispatchers, claims team and management.
• Work with Accounts Payable and Accounts Receivable to process payments.
• Assist with customer payment and overall satisfaction throughout claim process.
• Support cross-departmental efforts to reduce claim frequency through issue identification, process improvement and reporting.
• Develop claims training material, facilitating training sessions for operations and sales team.
• Serve as a liaison with insurance and legal counselors, adjusters and internal departments.
• Act as a point of contact for customer/adverse parties, providing professional and timely communication and updates.
• Continuously expand knowledgebase, using various forms of readily accessible information from industry experts, current events, and case precedent.
• Provide reporting to management as requested and maintain accurate claim tracking.
• Handle other duties as assigned.

Requirements

• Excellent communication and customer service skills.
• Ability to develop, document and implement efficient procedures.
• Knowledge of DOT/FMSCA rules and regulations as it relates to Claims.
• Experience in transportation or logistics industry OR experience with processing claims.
• Ability to work on multiple, detailed, tasks in a time sensitive environment.
• Able to comply with company procedures and escalated issues as needed.
• Investigative and analytical mindset.
• Intermediate knowledge of Microsoft Office suite and Google products.
• Intermediate knowledge of Transportation Management Systems, such as TMW or McLeod.
• Ability to understand Carrier and Customer contracts.

Benefits

• Health care: Medical, Dental and Vision.
• Health Savings Account.
• Short-Term Disability, Long-Term Disability, and Company Paid Life Insurance.
• Paid Vacation/PTO.
• 401K Plan with company match.
• Access to company resort – Gatlinburg, TN.