Claims Manager

Claims Manager

Project Resources Group (PRG) is seeking a Claims Recovery Manager. This in-office position is responsible for the day-to‑day supervision of a national recovery team that is physically based in one of our recovery offices (Fort Collins, CO; Denver, CO or Charlotte, NC).

Key Responsibilities

• Drive recovery team accountability for recovery performance, liquidation improvement, and productivity
• Oversee and effectively manage a staff of claims supervisors and recovery specialists across three offices across the country
• Manage performance metrics on an hourly, daily, and monthly level to ensure unit goals are reached.
• Use metrics and statistics to analyze trending and performance, and develop and maintain KPI’s for both sustainability and departmental growth
• Recommend and implement process improvements
• Be a motivating presence in a dynamic and fast‑paced commission‑based environment
• Manage a wide variety of personalities with a customary tailored approach that is unique to the agent(s) at hand
• Work with the claims director and the field management team to implement strategic initiatives and maintain pace with industry standards and expectations
• Conduct account audits, queue analysis and communicate results to supervisors and team members
• Develop and implement strategies to improve client satisfaction
• Facilitate settlement and escalation requests from recovery team with clients and third‑party business partners, and interpret data and results to clients in regularly scheduled client meetings
• Ensure operations comply with applicable laws, regulations, and company policies, and promptly esc... (continue as above for the remaining content) ``` (Note: The full formatted description continues with all remaining headings, lists, and paragraphs as specified in the previous section.)