Client Services Advisor

Client Services Advisor We're looking for a confident, organised and customer-focused Client Services Advisor to join a growing team supporting clients who rely on technology and service excellence to deliver better outcomes. This is a brilliant opportunity for someone who enjoys solving problems, building strong relationships and making a real difference every day. The role As Client Services Advisor, you'll be the first point of contact for clients, handling calls and emails, resolving queries, and providing first-line technical and customer support.

You'll also produce clear summary reports from chart data, support service administration, and work closely with internal teams and external professionals to ensure smooth, high-quality service delivery. What you'll do: Handle client enquiries promptly and professionally by phone and email. Provide first-line support and troubleshooting. (training is provided) Produce accurate chart summary reports and share findings with clients.

Keep service records, referrals and administration up to date. Liaise with social workers, occupational therapists, care providers and families where needed. Spot opportunities to support wider business growth and pass these on to the sales team.

Arrange parts dispatch and follow up outstanding enquiries. What we're looking for: Excellent verbal and written communication skills. A cheerful, confident and professional telephone manner.

Strong organisation, attention to detail and the ability to multitask. Good IT skills and confidence working with data. A proactive team player with a can-do attitude.

Experience in customer service, administration, operational support, sales support or a technical role is welcome. A full driving licence and access to a vehicle, with willingness to travel when required.