Client Services Project Manager

About The Role

As the Client Accountability Manager, you will own the follow-through on every commitment made in client meetings — making sure nothing gets lost between what was said and what actually happens. This is a role built for someone wired for reliability, not visibility: you are not the loudest person on the call, you are the reason nothing falls through the cracks.

This role sits between client‑facing conversations and internal execution, working closely with the VP of Marketing Operations and the internal Project Manager to translate client commitments into tracked, owned, and completed work. It is ideal for someone who thinks operationally in real time, listens for what is implied as well as said, and is ready to work at a company where operations, performance, and impact are at the core of the culture.

What You'll Do

Responsibilities include:

Client Call Ownership

• Attend client calls to capture explicit and implied commitments, concerns, and timelines.
• Assess the realism of real‑time commitments and calmly redirect when confirmation is needed before promise.
• Deliver a verbal action item readback before every call ends, confirming capture with all parties.

Action Item Management

• Log every action item in ClickUp the same day, assigning to the correct owner.
• Add deadlines only when confirmed by the owner; never assign timelines on the team’s behalf.
• Maintain active follow‑through on every open item, checking in no more than 48 hours.

Proactive Risk Escalation

• Identify and internally elevate at‑risk deadlines before client notice.
• Provide full context: item description, reason for delay, options, and recommendation.
• Provide weekly visibility on open items — on track, at risk, or closed.

Cross‑Functional Coordination

• Partner with the internal Project Manager to create tasks from client commitments, ensuring correct assignment and workflow fit.
• Maintain daily check‑in with the PM to avoid incomplete information on either side.
• Build contextual knowledge of each client relationship to inform realistic commitments.

What You Bring

Must Have

• Proven track record of follow‑through and reliability in a client‑facing or client‑adjacent role.
• Strong active listening skills — able to catch implied commitments and casual mentions.
• Operational judgment to assess reality of commitments and vet them internally before promise.
• High proficiency in ClickUp or similar task‑management platform.
• English C1+ fluency for client communication and internal coordination with US‑based leadership.
• Comfortable being direct and professional when following up on incomplete or overdue items.
• Ability to build trust across a growing client portfolio without being the most vocal in the room.

How Success Is Measured

• Action item closure rate: 90%+ of items completed by committed deadline.
• Follow‑up cadence: every open item checked within 48 hours if not complete.
• Deadline integrity: percentage of client‑communicated deadlines confirmed/approved before sharing.
• Proactive escalation: at‑risk items surfaced internally before client raises them.
• Client experience: qualitative signals of client confidence in follow‑through.

Why Work With Elev8.io

Mission with Meaning: Your work supports behavioral health organizations that help people recover from addiction and mental health challenges. You are not just tracking tasks — you are helping keep lives on track.

High‑Growth Environment: Work directly with leadership in a fast‑scaling company, at the connective point between what clients hear and what the team delivers.

Ownership Culture: elev8.io rewards people who take initiative, build systems, and operate with the discipline and accountability of a business owner.