Client Servicing Manager
Moksha Media Group
Job Description
Client Servicing Manager
Role Overview
The CS Manager acts as the **custodian of the brand**, driving strategic direction, ensuring quality output, and overseeing seamless execution across content, campaigns, and reporting.Key ResponsibilitiesOwn end-to-end delivery across social media calendars and organic/social media campaigns
Ensure quality control across all outputs before they reach the client
Lead ideation for key campaigns and strategic initiatives
Provide direction to Key Account Executives and cross-functional teams
Handle escalations and critical client conversations
Drive consistency in brand voice, messaging, and creative thinkingStakeholder ManagementPrimary escalation point for clients
Collaborates closely with Creative Director and internal teamsSkills & CompetenciesStrong brand thinking and storytelling ability
High attention to detail and quality
Leadership and problem-solving skills
Ability to manage multiple workstreamsExperience5–7 years in digital/creative agenciesReporting StructureReports to leadership
Manages Key Account Executives and oversees cross-functional delivery