Cloud Support Engineer

Job Description

Job Description

Cloud Support Engineer

Location

Hyderabad, India (Hybrid)

Experience

2–5 Years

Employment Type

Full-Time

Job Summary

We are seeking a skilled Cloud Support Engineer to join our growing technology team. The ideal candidate will have hands-on experience supporting cloud infrastructure, troubleshooting production issues, monitoring applications, and ensuring high availability of cloud-based services. The candidate should possess strong analytical and communication skills and be comfortable working in a fast-paced environment.

Key Responsibilities

• Monitor cloud infrastructure and applications to ensure optimal performance.
• Troubleshoot and resolve production incidents within defined SLAs.
• Manage cloud resources on AWS, Azure, or Google Cloud Platform.
• Support deployment and release activities.
• Investigate application logs and identify root causes of issues.
• Collaborate with development, DevOps, and QA teams to resolve technical problems.
• Perform system health checks and infrastructure maintenance.
• Create and maintain technical documentation, SOPs, and knowledge base articles.
• Participate in on-call support rotations when required.
• Recommend improvements to enhance system reliability and performance.

Required Skills

• Experience with AWS, Azure, or GCP.
• Knowledge of Linux and Windows server administration.
• Familiarity with networking concepts (DNS, TCP/IP, VPN, Load Balancers).
• Experience with monitoring tools such as CloudWatch, Grafana, Prometheus, or Datadog.
• Basic scripting knowledge in Bash, PowerShell, or Python.
• Understanding of CI/CD pipelines.
• Experience with ticketing tools like Jira or ServiceNow.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Cloud certifications (AWS Certified Cloud Practitioner, Azure Administrator, or GCP Associate Cloud Engineer) are a plus.
• Experience with Docker and Kubernetes is preferred.

Benefits

• Competitive salary package
• Health insurance
• Paid time off
• Flexible work environment
• Learning and certification reimbursement
• Career growth opportunities
• Employee wellness programs

Preferred Candidate

• Experience: 2–5 Years
• Education: Bachelor's Degree
• Notice Period: Immediate to 30 Days
• Work Authorization: Eligible to work in India