Communications Supervisor (COMSUP-01)

Job DescriptionJob DescriptionJoin New Freedom – Where Second Chances Become Bright FuturesAbout UsAt New Freedom, we don’t just believe in second chances—we help people thrive because of them. We are a mission-driven, high-performance organization committed to strengthening communities and empowering justice-involved individuals to successfully rebuild their lives.We move with purpose, operate with high standards, and expect our leaders to show up, take ownership, and lead with intention. If you’re driven, people-focused, and ready to make a meaningful impact—this is where you belong._____________________________________________________________About the RoleThe Communications Supervisor is a hands-on leader responsible for overseeing the Communications/Mentorship team and ensuring the consistent, effective delivery of mentorship and communication services within correctional environments.This role blends leadership, coordination, and relationship management, ensuring that mentees, mentors, and institutional partners are aligned, informed, and supported throughout the reentry process.You will play a critical role in driving program consistency, team performance, and communication accuracy, while reinforcing New Freedom’s mission and values in every interaction._____________________________________________________________What You’ll Be Responsible ForLeading and supporting a team of Communications Specialists to ensure performance, accountability, and caseload managementOverseeing mentorship coordination and stakeholder relationships, including collaboration with correctional staff and institutional partnersEnsuring clear, timely, and accurate communication across teams, mentors, and program participantsDriving program consistency and operational execution, including coordination of release planning and mentorship activitiesMaintaining compliance, documentation accuracy, and data integrity across all required systems and processesIdentifying challenges, addressing performance concerns, and partnering with leadership and HR to implement solutions_____________________________________________________________What Success Looks LikeA team that is engaged, accountable, and consistently meeting expectationsStrong, professional relationships with mentors, mentees, and institutional partnersAccurate, timely communication that builds trust and reduces riskPrograms that run efficiently, consistently, and in alignment with organizational standardsA leader who is present, proactive, and solution-oriented_____________________________________________________________What We’re Looking ForExperience working with justice-involved populations, reentry programs, or similar environmentsPrior experience leading or supporting team performance and developmentStrong communication, organization, and problem-solving skillsAbility to manage multiple priorities in a fast-paced, high-accountability environmentA collaborative, proactive leadership style with a high level of ownershipCommitment to professionalism, confidentiality, and ethical decision-making_____________________________________________________________Why You’ll Love Working HereWe take care of the people who take care of others.

At New Freedom, you’ll enjoy:Competitive pay and strong benefits package$0 medical plan option + employer-supported coverage401(k) with matchGenerous paid time offFree meals, snacks, drinks, and gym accessA mission-driven culture where your work truly matters_____________________________________________________________Our StandardWe are building something meaningful—and that requires leaders who are accountable, engaged, and committed to excellence.If you’re someone who takes initiative, leads with purpose, and is ready to drive impact through people, process, and relationships—we want to hear from you._____________________________________________________________Culture FitThink you might be a fit? Take our Culture Survey: https://go.cultureindex.com/s/bQwMHI71Ue_____________________________________________________________Equal OpportunityNew Freedom Ops LLC is proud to be an Equal Opportunity Employer, a drug and alcohol-free workplace, and compliant with Veteran and ADA regulations._____________________________________________________________"We’re not here to do small work—we’re here to change lives, rewrite stories, and rebuild communities. At New Freedom, you won’t just have a job.

You’ll have a mission: to turn second chances into powerful comebacks."