Complex Needs Outreach Worker

This is a challenging but rewarding role, supporting individuals that sleep rough on the streets of Kent, many of whom are entrenched, have complex support needs and have a history of non-engagement. You will assist with issues that may have led to the breakdown of previous accommodation, as well as maintaining strong relationships with partner agencies, ensuring that the needs of individuals are met.

What you need:

• A patient, compassionate understanding of individuals who have spent many years on the street and who may find it difficult to engage with mainstream services. 
• Excellent communication, administrative and negotiation skills.
• Enjoy working both as part of a busy team and independently within the community.
• A passion for working in a client focused manner and be committed to achieving positive outcomes for the people you support.
• An ability to set clear goals and boundaries to empower clients identify with and reach their full potential.
• A high level of resilience and the ability to work under sustained pressure.

Porchlight is committed to safeguarding and promoting the welfare of children, young people and adults at risk.

Working pattern: Working hours within 9am to 5pm, Monday to Friday. Working days to be discussed upon appointment.

Contract type: Fixed Term - 31st March 2027

Interview date: 11th September 2026 

Please note, salaries are pro-rata for part-time positions.

Our application form and interview process have been designed to assess your transferable skills rather than direct experience. This helps remove barriers for people who may have the right values, abilities, and potential but may not have formal experience in the role they’re applying for. We actively encourage people from all backgrounds to apply.

Please have a look at the application guidance and job description at the bottom of the page to give you the best chance of being shortlisted.