Consultant (Bogotá)

Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Job Description and Responsibilities

The Client Success Shared Services team is responsible for providing operational assistance to Clients that manage a wide range of moderately complex problems of diverse scope, identifying opportunities to improve Client performance along with the appropriate courses of action, and driving issues and opportunities through to completion.

Job Scope

The Client Success Shared Services team provides knowledge and expertise to assist our Issuers and Acquirers in the Latin America and Caribbean Region. The Client Services team plays a critical role in ensuring the delivery and service of Visa products and solutions to our clients. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the development, deployment and enabling our clients to deliver and scale new products, services, and initiatives into the market.

Responsibilities

• Provide operational assistance to clients managing moderately complex problems.
• Identify opportunities to improve client performance and implement appropriate actions.
• Drive issues and opportunities to completion.
• Assist Issuers and Acquirers in the Latin America and Caribbean Region.
• Act as a key internal partner to product and technology, bringing the voice of the customer into development and deployment.
• Manage operational relationships for Tier3 clients in the region, providing operational support and facilitating business growth.
• Shape the management of clients through support and input into tools, capabilities, and processes that impact the client experience.