Coordinator Rider On Ground Ops

Coordinator Rider On Ground Ops Talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany.

Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description WHAT'S ON YOUR PLATE? Monitor and improve rider performance and compliance.

Lead rider recruitment for the allocated zones. Lead a team of rider coordinators and/or rider captains. Manage rider roster with proper allocation of shifts/breaks/off-days etc.

Supervises rider onboarding and training schedule with rider trainer and rider supervisor. Inventory management and usage compliance of rider equipments. Groom rider quality (behaviour, appearance, professionalism, presentational etc).

Setting up a performance improvement plan to improve performance of low performing riders. Reduce rider complaints originating from customers. Monitor riders performance on individual level and responsible for coaching/warning riders.

Audits fleet appearance