Credit Controller

Role Purpose Collections and Debt Recovery. Responsibilities Proactively chase overdue invoices via telephone, email, and letter before and after due date. Follow the standard credit control process SOP.

Manage the full collections cycle from soft reminders through to formal demand letters and legal referral. Negotiate and agree payment plans with customers experiencing short‑term difficulties, within company authorisation limits. Build relationships with Business Units to ensure queries are resolved promptly and accounts placed on hold in line with company policy.

Maintain up to date contact details and accurate records of communications with clients. Escalate accounts to legal proceedings, debt collection agencies, or insolvency practitioners, or through small claims court or equivalent, as required and in compliance with company procedures. Instruct and liaise with external solicitors and debt collection agencies (DCAs) when accounts reach legal stage.

Cash Allocation and Reconciliation Assist Banking when needed to allocate customer payments accurately and promptly to the ledger. Reconcile customer accounts and resolve unallocated cash. Process credit notes, refunds, and adjustments in line with authorisation procedures.

Maintain accurate aged debt reports and produce regular collections performance reports. Collaborate with the CRM team to resolve posting errors and ensure the debtors ledger reflects accurate transaction records. Customer Dispute Management Investigate and resolve billing disputes, pricing queries, and short payments in collaboration with CRMs and Partners.

Ensure disputes are logged, tracked, and resolved within agreed SLA timescales. Identify root causes of recurring disputes and recommend process improvements. Compliance and Risk Adhere to the Late Payment of Commercial Debts (Interest) Act 1998 when charging interest on overdue B2B invoices.

Comply with UK GDPR requirements in handling customer data and communications. Maintain compliance with the company’s credit policy and internal controls. Reporting Produce weekly aged debt analysis and collections performance metrics for the Credit Control Manager.

Report on DSO (Days Sales Outstanding), bad debt provisions, and write‑off recommendations. Provide month end reporting requirements. Qualifications Minimum 2 years of credit control or collections experience in a UK/Ireland commercial environment (professional services sector experience desirable).

Strong working knowledge of credit control processes, collections procedures, and UK/Irish debt recovery law. Proficiency in accounting software – preferably Business Central. Advanced Microsoft Excel skills (pivot tables, VLOOKUP, aged debt reports).

Excellent telephone manner and written communication skills. Ability to handle difficult conversations with customers professionally and assertively. The ability to manage a large and varied debtor ledger.

Excellent time management, organisational skills and ability to self‑manage. CICM (Chartered Institute of Credit Management) qualification — Level 2, 3 or above. Experience with automated collections software.

Experience instructing solicitors or DCAs for legal collections. What AAB Offer We want you to feel supported inside and outside of work. That’s why we offer a benefits package designed for your wellbeing, lifestyle, and career.

Time Off & Family Support Annual leave (plus public holidays), with the option to buy or carry over leave. Enhanced parental leave (maternity, paternity, adoption). Paid volunteering day to support causes that matter to you.

Private Medical Insurance (PMI) for you and the option to cover family members. Employee Assistance Programme (EAP) for 24/7 mental health and wellbeing support. Life assurance policies to support you and your family.

Flexible & Agile Working Agile working culture that supports flexible hours and smarter working. Modern office spaces designed for collaboration, focus, and wellbeing. #J-18808-Ljbffr