Credit Controller

Credit Controller Act as a bridge between offshore processing teams and Underwriters, Underwriting Assistants, Clients and Brokers for Insurance Administration and Credit Control activities. Build and maintain relationships with client/broker organisations, resolve complex queries, and grow offshore team capabilities through support and training. Applicants must have the right to work in the UK; visa sponsorship is not available.

Your new role Take full accountability for assigned accounts, ensuring timely payment of outstanding premium and allocation of cash in the core systems. Escalate any debt or cash where they are experiencing difficulties, either internally or externally, to ensure these are cleared at the earliest opportunity. Review broker statements, ensuring they are reconciled and queries identified and raised using the internal tools.

Identify brokers with high volumes of queries, diagnose reasons, and develop strategies to eliminate the need for queries. Develop, maintain, and enhance process documentation and user guides following the Document Standards templates. Ensure quality and timely data capture across all processes is accurate enabling effective MI.

Analyse all processes and related data, highlight areas of concern and propose working solutions where applicable. About You High level of numeracy and literacy. Customer service experience with good communication, negotiation and influencing skills.

Experience using MS Office applications: Word, Excel, PowerPoint. Good understanding and ability to analyse detailed reports. Insurance and/or credit control experience within the Commercial/London Insurance market is preferable but not essential.

Additional language would be advantageous but not essential. Benefits 30 days holiday a year with the option to buy up to 2 additional days. Flexible working opportunities, including part‑time, job share and compressed hours.

Automatic enrollment into the QBE pension plan with 10% employer contribution. Fully funded private medical cover for you and your family. Family friendly policies: 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.

Short‑term remote work abroad: up to 20 days per year from certain locations. Sustainable investing: pension strategy supports net‑zero goal and invests more in green businesses. Cycle‑to‑Work benefit: up to £5,000 for bike or accessories.

Skills Account reconciliations. Adaptability. Communication.

Critical thinking. Customer service. Customer value management.

Financial data reporting. Financial products. Intentional collaboration.

Managing performance. Payment systems. Reporting and analysis.

Risk management. Sound judgment. Stakeholder management.

Equal Employment Opportunity QBE is an equal‑opportunity employer and complies with equal employment opportunity legislation in each jurisdiction it operates. #J-18808-Ljbffr