Credit Controller

Credit Control Administrator | Property & Lettings Salary: £29,000 - £32,000 + Discretionary Bonus Location: Richmond Working Hours: Monday-Friday, 9:00am-5:30pm My client, a highly regarded and well-established property business, is seeking a Credit Control Administrator to join their successful Lettings Client Accounts team. This is an excellent opportunity for an organised, proactive and detail-oriented individual to join a professional and fast-paced environment supporting a substantial residential lettings portfolio. Unlike traditional finance or corporate credit control positions, this role sits at the heart of a busy property operation. Whilst collections and account management form part of the position, the role is heavily focused on communication, administration, problem-solving and stakeholder management. It would particularly suit someone with previous credit control experience who enjoys working with people, handling queries and taking ownership of processes within a collaborative team environment. Exposure to lettings, property management or Reapit would be highly advantageous. The Role You will be responsible for managing outstanding debt across a large residential tenancy portfolio, working closely with tenants, landlords and internal departments to resolve payment issues efficiently and professionally. This is a high-volume position requiring excellent organisation, resilience and the ability to manage multiple priorities simultaneously. Key Responsibilities Managing and reducing outstanding debt across a large tenancy portfolio Chasing overdue payments and resolving account-related issues Liaising with tenants, landlords and internal stakeholders on a daily basis Investigating delayed rent payments and outstanding balances Handling high volumes of inbound and outbound communication Resolving account queries and assisting with reconciliations Maintaining accurate records and updating internal systems Supporting wider collections performance and debt reduction initiatives Building and maintaining strong working relationships with stakeholders across the business Typical Daily Activity Approximately 120 outbound emails Managing 80-100 inbound emails 20-30 outbound telephone calls Ongoing account investigation, administration and query resolution About You To be successful in this role, you will possess: Previous Credit Control experience (essential) Strong administrative and organisational skills Excellent written and verbal communication abilities A confident and professional telephone manner Strong attention to detail and accuracy Analytical and problem-solving capabilities The ability to manage a high-volume workload effectively A proactive and resilient approach to work Property, lettings or estate agency experience (highly desirable) Experience using Reapit or similar property software (advantageous) This position would suit someone looking to develop a long-term career within Credit Control and property operations, rather than pursuing formal accountancy qualifications such as ACCA or CIMA.

What's On Offer Basic salary of £29,000 - £32,000 depending on experience Discretionary bonus scheme Opportunity to join a highly respected property business Professional, structured and supportive working environment Long-term career stability and progression opportunities Exposure to a large-scale, high-performing lettings operation Potential hybrid working following successful completion of probation Collaborative team culture with ongoing training and development Benefits Private medical insurance Pension scheme Life assurance Income protection cover Generous annual leave entitlement Additional long-service holiday allowance Enhanced maternity, paternity, adoption and shared parental leave Employee Assistance Programme (EAP) Mental health and wellbeing support Virtual GP access Interest-free season ticket loan Rental deposit loan Cycle to Work scheme Employee discounts platform Share purchase and savings schemes Charity volunteering days Professional training and development Support for industry qualifications Structured career progression Family support and coaching programmes Social events and team activities Referral bonus scheme Flexible working opportunities where appropriate If you have strong credit control experience and are looking to join a respected property organisation where communication, organisation and relationship management are key, I would be delighted to hear from you.