Customer Care Intern

Position Overview We are seeking a Customer Care Intern to join our dynamic team at the Club Med London Office for the UK, Irish, and Nordics markets. This internship offers an exciting opportunity for individuals passionate about delivering exceptional customer service and gaining valuable experience in the travel and hospitality industry. Key Responsibilities Assist Customers: Respond promptly and professionally to customer inquiries via all communication channels, providing accurate information about Club Med resorts, packages, and services.

Handling pre‑ & post‑departure claims: Address any claims or issues that arise before or after customers depart for their Club Med holidays, including complaints regarding terms & conditions, service levels, or the guests’ stay; manage the entire claim resolution process from initial contact to resolution and follow‑up. Problem resolution: Address customer concerns and complaints effectively, striving to achieve prompt resolution and ensure satisfaction while adhering to Club Med policies and procedures. Product Knowledge: Maintain up‑to‑date knowledge of Club Med terms & conditions, processes, and policies to provide informed assistance.

Documentation: Maintain accurate records of customer interactions, transactions, and resolutions in the CRM system. Collaboration: Work closely with Sales, Marketing, and Operations to ensure seamless communication and coordination in addressing customer needs and claims. Continuous Improvement: Identify opportunities for process improvement and contribute ideas to enhance the customer experience and operational efficiency.

Feedback: Gather post‑call and post‑stay feedback from customers, addressing any concerns and maintaining positive relationships for future bookings. Reporting: Provide management with regular reporting on claims management, customer feedback, and perform ad‑hoc reporting as requested. Qualifications Currently enrolled in a bachelor’s or master’s degree program, preferably in Hospitality Management, Tourism, Business Administration, or a related field, with placement as part of the degree.

Excellent communication skills, both written and verbal, with a professional and friendly demeanor. Strong customer service orientation and genuine desire to assist and support customers. Ability to multitask and prioritize tasks in a fast‑paced environment while maintaining attention to detail.

Proficiency in Microsoft Office applications (Word, PowerPoint, Excel). Fluency in English; proficiency in French is a plus. Duration & Compensation This is a full‑time internship position lasting 12 months.

Compensation: £8.60 – £11.44 per hour. Location Club Med London Office, UK (Connect House, 133-137 Alexandra Road, SW19 7JY London). Working Hours and Remote Flexibility You will be entitled to remote working 2 days a week.

Working hours are Monday to Friday 09:00 to 17:30 with an hour lunch break. Equal Opportunity Statement Club Med is an equal opportunity employer and welcomes applications from individuals of all backgrounds and experiences. #J-18808-Ljbffr