Customer Experience - Support - AVP

About OCBC

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. By taking the time to truly understand people, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today we are on a journey of transformation, leveraging technology and creativity to become a future-ready learning organisation.

Our strategic ambition is to be Asia’s leading financial services partner for a sustainable future.

Role Overview

Customer Experience Support Specialist at OCBC – the voice of our bank, providing exceptional support to our customers and helping them achieve their financial goals.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat, providing timely and accurate solutions.
• Resolve customer complaints and concerns in a professional and courteous manner.
• Collaborate with internal teams to resolve complex customer issues and improve our processes.
• Identify opportunities to upsell and cross‑sell our products and services to meet customers’ evolving needs.
• Provide feedback and insights to our teams to help improve the overall customer experience.

Required Qualifications

• Degree or diploma in any field, with a minimum of 2 years of experience in customer service or a related field.
• Excellent communication and interpersonal skills, with the ability to work with diverse customers and stakeholders.
• Strong problem‑solving and analytical skills, with the ability to think critically and creatively.
• Positive and empathetic attitude, with a passion for delivering exceptional customer experiences.
• Ability to work in a fast‑paced environment, with a high level of adaptability and resilience.

Benefits

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry‑leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are cared for as much as the needs of our customers.

Equal Opportunity

Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values.