Customer Operations Coordinator | German

As a Customer Operations Coordinator, you’ll be responsible for managing daily order flows, stock monitoring, and information accuracy within a fast-paced international environment. You act as the key contact point between suppliers, transport partners, and internal departments, ensuring that orders are processed smoothly and deliveries happen according to plan.You’ll work primarily with data and systems, ensuring that all operational processes run smoothly and accurately. This role focuses on structured, detail-oriented, and proactive operational coordination, rather than commercial sales or logistics planning.This is a full-time, office-based position, offering the opportunity to be part of a dedicated and supportive operations team with a shared goal: excellence in service delivery.Your responsibilities include:Acting as the main operational contact between clients, suppliers, and transport partnersManaging and processing daily orders in a real-time systemMonitoring stock levels and ensuring product availability and accuracyDetecting and resolving potential issues proactively (e.g., delayed shipments, order discrepancies)Collaborating with quality control, warehouse, and planning teams to ensure smooth executionMaintaining precise order documentation and data integrity across systemsSupporting process improvement initiatives and contributing to team efficiencyStrong communicator with a direct and clear communication styleFully on site.

Shift work and occasionally working weekend shifts (approximately every 5–6 weeks, compensated with time off)RequirementsExperience in a structured administrative or customer operations environment (e.g., order management, back office, insurance, customer support, or similar)Strong affinity with systems, processes, and accurate data handlingLanguages: German (B2-C1) and English.Advanced computer literacy, particularly with Excel and ERP systemsHighly accurate, detail-oriented, and methodical in your workAnalytical and solution-oriented mindsetStrong communicator - professional, calm, and clear under pressureEnjoys working with structured processes, routines, and data-driven tasks, focusing on operational coordination and administrative excellence.Reliable team player with a proactive attitudeOwn transport is required due to limited access by public transportYou will thrive in this role if you are highly organized, detail-oriented, and enjoy working with structured processes and data. You take pride in accuracy, can make quick, informed decisions, and are comfortable working independently while collaborating effectively with your team. This position is ideal for professionals who enjoy operational coordination and ensuring smooth, reliable workflows.If you see yourself in this role and are excited to make an impact, we welcome your application.BenefitsSalary: depending on experience and language skillsHoliday allowance: 8% of annual salaryVacation days: 26 per yearPension plan: Company contribution includedTraining: Opportunities for professional and language developmentWeekend shifts: Occasionally required, compensated with time offTravel reimbursement: Provided according to company policyWork environment: Office-based, collaborative team culture, modern systems, and direct communication linesApplication ProcedureIf you are interested in this vacancy, you can apply by clicking on the button above.

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