Customer Service Consultant

Responsibilities

• Supporting customers across face‑to‑face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self‑service adoption using customer devices and in‑branch technology
• Collaborating with colleagues to deliver a consistent and high‑quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Requirements

• Experience delivering excellent customer service across multiple channels (Required)
• Experience supporting customers with financial products or services (Preferred)
• Experience working in a collaborative team environment (Required)

Core Competencies

Demonstrates expertise in delivering exceptional customer service across various channels while fostering strong relationships and encouraging digital banking adoption. Proficient in identifying customer needs and providing tailored solutions to enhance service delivery.