Customer service coordinator

You arepassionate about customer service and people development. Do you want to coach,support and improve your team while ensuring an exceptional customerexperience? Your next adventure starts here. Become our next Customer ServiceCoordinator!

HarnoisÉnergies. It's right in the middle of us!

Yourfuture responsibilities as a Customer Service Coordinator:

• Manage the email inbox andcustomer requests, including complex situations by email or phone, whileensuring a quick and rigorous follow-up;
• Analyze contact centerperformance indicators and ensure the resolution of pending tasks;
• Collaborate with the sales teamand support the regional offices in the management of incoming calls;
• Participate in the hiring,onboarding and integration of staff, and identify training needs;
• Supervise the team's work,evaluate performance and ensure conflict management.
• Review and approve customercontact center agent timesheets and arrange follow-up meetings with theteam.
• Ensurea floor presence and answer questions from agents.

We havemany advantages for you as a Customer Service Coordinator:

• Competitiveholiday program;
• A range of benefits: groupRRSP, group insurance, corporate discounts, etc.;
• An Energy Express card thatallows you to get a discount on gas;
• Social activities organized bythe company and our FUN SQUAD;
• A dynamic work environment anda friendly atmosphere!

Whatwill make you our next Customer Service Coordinator:

• You have at least 2 years ofexperience in team management and 5 years in customer service;
• You know how to work underpressure and manage priorities;
• You are courteous and have anexcellent sense of service;
• You have very goodcommunication skills;
• You are able to make decisionsquickly and accurately;
• You have a sense ofresponsibility and organization;
• You are proficient in theMicrosoft Office suite;
• You have a good knowledge ofFrench and English, both oral and written (English is required in order tocommunicate with our English-speaking clientele) (asset).

Teamspirit, trust and authenticity, it's in the middle of us. Harnois Énergies.

*The title displayed may differ from the one used internally to reflect a recognized title in the market.