Customer Service Executive

Company Description Advance Global Health - Spine Joint & Laser Centre is a specialized healthcare provider established in 2010 and recognized as one of North India’s most advanced centers for spine rehabilitation, AVN treatment, and non-invasive orthopedic care. The Centre focuses on comprehensive solutions for ortho-neuro and vascular conditions, as well as cosmetology, using advanced USA FDA-approved technologies. Its core approach is based on repairing and regenerating damaged discs, nerves, bone, cartilage, and muscle through new-generation tissue engineering and regenerative medicine.

With a success rate of over 90%, the Centre has helped more than 25,000 patients avoid surgery and has managed some of the most complex AVN cases in India. Care is guided by evidence-based, multidisciplinary protocols aligned with leading international clinical guidelines. Role Description This is a full-time, on-site Customer Service Executive role based in South Delhi.

The Customer Service Executive will be responsible for greeting and assisting patients, answering inquiries in person and over the phone, and providing clear information about services, appointments, procedures, and follow-up care. Day-to-day tasks include managing patient appointments, coordinating with clinical and administrative teams, and ensuring a smooth and positive experience from registration to discharge. The role also involves handling patient feedback, resolving concerns in a timely and professional manner, and maintaining accurate records in hospital information systems.

The Customer Service Executive will support front-desk operations, uphold service standards, and contribute to a patient-centered environment. Qualifications Strong Customer Service and Customer Support skills, with the ability to handle patient queries and concerns with empathy and professionalism. Experience in Customer Satisfaction and Customer Service Management, including managing expectations and following up on feedback.

Excellent Interpersonal Skills, with the ability to communicate clearly and respectfully with patients, families, and clinical staff. Prior experience in a hospital, clinic, or healthcare customer-facing role is preferred. Proficiency in basic computer applications and appointment or CRM systems.

Fluency in English and Hindi; additional regional languages are an advantage. Strong organizational and multitasking abilities, with attention to detail and reliability in a fast-paced environment. Minimum of a high school diploma; a diploma or degree in hospitality, healthcare administration, or a related field is beneficial.