Customer Service Manager Benelux - Dutch & English

For our client, we are looking for a hands-on and customer-focused Customer Service Manager to lead and optimize the customer journey across the Benelux region. In this role, you will oversee customer support operations, technical service delivery, onboarding, and team development while ensuring an outstanding customer experience.You will play a key role in managing daily operations, improving service processes, and supporting long-term customer satisfaction and retention.What will you do?Team LeadershipLead, coach, and develop the Customer Service and Technical Support teamDefine clear goals, KPIs, and performance expectationsFoster a collaborative, customer-oriented, and performance-driven cultureSupport continuous learning and professional development within the teamCustomer ExperienceEnsure high-quality customer support through phone, email, and on-site interactionsAct as the main escalation point for complex customer casesDrive initiatives to improve customer satisfaction, loyalty, and retentionMaintain a strong focus on service excellence throughout the customer journeyOperations & Service DeliveryCoordinate installations, onboarding activities, and customer training sessionsEnsure consistent and efficient service delivery standardsIdentify and implement process improvements to increase scalability and operational efficiencyMonitor service quality and optimize internal workflowsTechnical Support & Product KnowledgeSupport the delivery of effective first-line technical assistanceMaintain a high level of product and technical knowledge within the teamCollaborate with internal technical stakeholders when requiredEnsure customers receive clear guidance and professional supportCross-Functional CollaborationWork closely with commercial teams to support customer opportunities and account growthAssist with customer engagement initiatives, events, and industry exhibitionsContribute to strengthening long-term customer relationshipsRequirementsRequirementsBachelor’s degree or equivalent professional experienceMinimum of 5 years’ experience in a similar customer service or operations management roleFluent in Dutch and English (written and spoken); French is considered a plusExperience within a technical, manufacturing, healthcare, or device-related environment is an advantageAffinity with technical products and customer support environmentsHands-on, structured, and solution-oriented approachComfortable communicating with customers and stakeholders at different levelsValid driver’s license and willingness to travel within the Benelux regionOffice-based role in AmsterdamThis is a full time job - 40 hours per week. Part time is not possibleYou must have a valid working permit for the Netherlands - our client does not offer sponsorshipBenefitsStart Date: As soon as possibleThis is a long term position - full time 40 hours per week.Our client offers an initial one-year employment contract, with the possibility of extension based on performanceCompetitive salary package - the salary is between EUR 60K and EUR 70K - including holiday money 8%International and professional working environmentOpportunities for career development within an international and innovative work environment.Pension scheme & Commuting allowanceBirthday gift & subsidy for a sports membershipLanguage learning support (Korean, Dutch, German, French, Italian, or Spanish)A collaborative and supportive team culture that fosters a positive workplace atmosphereApplication ProcedureIf you are interested in this vacancy, you can apply by clicking on the button above.

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