Customer Service Officer | French, Dutch & English (Team 1)

We are looking for an experienced Customer Service Officer for a client operating in the medical sector. You will join a Customer Service department of nine colleagues, divided into two teams. You will be part of Team 1, working closely with three other team members and responsible for the Benelux and international market).

Your responsibilities will include:Managing orders and deliveries for customers in the Netherlands, French-speaking Belgium and international export clientsProviding tailor-made solutions rather than scripted responsesProactively investigating and resolving issues such as backorders by identifying root causes (e.g. Logistics, sterilization processes, or supplier delays)Complaint handlingManaging export documentationCollaborating closely with internal departments to deliver the best possible outcome for the customerThe team works according to a shared responsibility model, meaning all four team members collectively manage the full client portfolio. This ensures continuity and high service levels, even when working with part-time schedules.

This is not a typical call-center role. It is a a dynamic position within an organization known for its warm, social, and supportive culture—one where many employees choose to build long-term careers.RequirementsYou are fluent in French (C1+), Dutch (C1+), and English (B2) (you need to be proficient in all of the languages)You have several years of experience in a customer service roleYou are available 40 hours per week or at least 4 days × 8 hours (Monday through Thursday)You have 3–5 years of experience in a similar positionExperience within the medical sector is a plus, but not requiredYou bring strong hard skills, including proven experience in customer-facing service rolesYou demonstrate excellent soft skills: inquisitive, analytical, proactive, team-oriented, and a clear, confident communicatorThis is a fully office-based role. We are therefore looking for candidates who able to commute daily to Oss Note: the client does not offer visa sponsorshipBenefitsA pension scheme via ASR Capital25 vacation days plus 11.5 ATV days (based on full-time employment)An end-of-year bonus of 8.33%Public transportation costs are fully reimbursedFor car travel, a mileage allowance applies, calculated based on the distance between your home and the office using a dedicated internal calculation methodThe position starts with a one-year contract, followed by a permanent contract upon satisfactory performance Application ProcedureIf you are interested in this vacancy, you can apply by clicking on the button above.

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