Customer Service Professional

Join our dynamic and growing Operations team as a Customer Service Representative , where you will play a pivotal role in delivering outstanding service to our valued clients in Life Insurance . We are seeking passionate colleagues who are committed to improving customer experiences and are eager to contribute to our mission of making decisions easier and making lives better. As part of our team, you will have the opportunity to engage with customers, provide insightful solutions, and support them in navigating their insurance needs, all while being part of an encouraging and innovative work environment.

Position Responsibilities: Deliver reliable and professional service to John Hancock clients, fostering customer satisfaction and loyalty while meeting quality and productivity expectations. Provide effective, timely resolution to customer inquiries, striving for first‑call resolution and translating problem scenarios into positive service experiences. Maintain a positive and cooperative tone with both customers and coworkers, improving the perception of John Hancock in the marketplace.

Work both independently and collaboratively in a team environment to accurately resolve issues and meet service levels. Stay updated on product, industry, service, and policy changes through ongoing training, and use all systems and resources to meet customer needs. Ensure customer service excellence by listening carefully, empathizing in high‑pressure situations, and adhering to privacy and transaction processing procedures.

Qualifications: Proven experience in customer service, with prior experience in the insurance industry considered a valuable asset. Excellent time management skills, with the ability to prioritize tasks effectively and meet deadlines. Strong teamwork and collaboration abilities, coupled with the capacity to work well under pressure.

Proficient in computer operations and adept at using technology to enhance customer service. Highly customer‑focused, with a focus on taking practical actions to resolve issues and meet client needs. Proven concern for organization and quality, with a creative approach to problem‑solving and a flexible attitude.

Benefits: Work in a hybrid arrangement. Salary range: $38,175.00 CAD - $63,625.00 CAD, with incentive programs and earnings tied to performance. Comprehensive benefits including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, employee/family assistance plans.

Retirement savings plans with pension and global share ownership plan with employer matching contributions. Generous paid time off program in Canada, including holidays, vacation, personal, and sick days, and full statutory leaves of absence. Equality and Inclusion: Manulife is an Equal Opportunity Employer.

We embrace our diversity and are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. #J-18808-Ljbffr