Customer Service Professional

Join our dynamic and growing Operations team as a Customer Service Representative, where you will play a pivotal role in delivering outstanding service to our valued clients in Life Insurance. We are seeking passionate colleagues who are committed to improving customer experiences and are eager to contribute to our mission of making decisions easier and making lives better. As part of our team, you will have the opportunity to engage with customers, provide insightful solutions, and support them in navigating their insurance needs, all while being part of an encouraging and innovative work environment.

Position Responsibilities Deliver reliable and professional service to John Hancock clients, fostering customer satisfaction and loyalty while meeting quality and productivity expectations. Provide effective, timely resolution to customer inquiries, striving for first‑call resolution and translating problem scenarios into positive service experiences. Maintain a positive and cooperative tone with both customers and coworkers, improving the perception of John Hancock in the marketplace.

Work both independently and collaboratively in a team environment to accurately resolve issues and meet service levels. Stay updated on product, industry, service, and policy changes through ongoing training, and use all systems and resources to meet customer needs. Ensure customer service excellence by listening carefully, empathizing in high‑pressure situations, and adhering to privacy and transaction processing procedures.

Qualifications Proven experience in customer service. Prior experience in the insurance industry considered a valuable asset. Excellent time‑management skills, with the ability to prioritize tasks effectively and meet deadlines.

Strong teamwork and collaboration abilities, coupled with the capacity to work well under pressure. Proficient in computer operations and adept at using technology to enhance customer service. Highly customer‑focused, with a focus on taking practical actions to resolve issues and meet client needs.

Proven concern for organization and quality, with a creative approach to problem‑solving and a flexible attitude. Compensation & Benefits Location: Halifax, Nova Scotia Working Arrangement: Hybrid Salary: Between $38,175.00 CAD and $63,625.00 CAD per year. Actual salary will vary depending on local market conditions, geography and relevant job‑related factors.

Health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage. Adoption/surrogacy and wellness benefits, and employee/family assistance plans. Retirement savings plans, including pension and a global share ownership plan with employer matching contributions, and financial education and counseling resources.

Generous paid time off program including holidays, vacation, personal, and sick days, and statutory leaves of absence. U.S. employees receive additional U.S.-specific paid time off provisions (details available upon request). Equal Opportunity Employer Manulife is an Equal Opportunity Employer.

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

To request a reasonable accommodation in the application process, contact [email protected]. #J-18808-Ljbffr