Customer Service Representative (B2B) | German C1

As a Customer Service Representative for the DACH market, you will join 4–5 other German speakers in a close-knit team, working together to support customers and keep everything running smoothly. Some of your tasks include:Be the main contact for a group of customers and build good relationships with themKeep an eye on sales results and share updates with the teamSpot any issues or changes in customer needs and make sure the right people are informedSupport the sales team by keeping things running smoothly and following up when neededHelp track sales targets and contribute ideas to improve resultsCoordinate shipments and deliveries, making sure everything arrives on timeTake into account customer agreements and country-specific requirementsHandle customer orders from start to finish, making sure everything is correctManage the order process and adjust priorities when neededIdentify potential issues early on and solve them proactivelyWork together with other teams on topics like payments and documentationAnswer customer questions about orders, deliveries, and productsRequirementsAt least 1 year of experience in a similar role, or a strong motivation to start a career in customer serviceGerman at C1 or C2 level, with fluent English for internal communicationYou live within reasonable commuting distance of HelmondAvailability for 32–40 hours per weekA customer-focused mindset, with strong organizational and multitasking skillsExcellent communication skillsBenefitsOur client offers a great benefits package, including:A flexible hybrid working model (after onboarding, only 2 office days per week — Tuesdays and Thursdays)1 year direct contract with the client, with the intention to go to a permanent contract after13th month salaryPerformance-based annual bonusTravel allowanceCompany laptop and phonePension scheme28 vacation daysApplication ProcedureIf you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions.

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