Customer Service Representative
ENGINEERINGUK
Job Description
Salary: £28,860 per annum + up to 10% annual bonus & benefits package Covering Marylebone – Initial office‑based role which may develop into hybrid working. What you will be doing? Welcoming & greeting service users on arrival; both face‑to‑face or via telephone/video call Managing daily appointment sessions Carrying out reminder calls to customers for appointments Monitoring session progress and backfilling appointments where necessary Working collaboratively with other assessment centres (including team members, team leaders & health‑care practitioners) To be successful you require: Strong IT literacy – working knowledge of CRMs Experience working with vulnerable or challenging people; utilizing strong interpersonal skills to support individuals with ever‑changing complex needs Exposure to dealing with multiple people, having difficult conversations, and providing tailored solutions relating to people with lived experience; successful candidates must be non‑judgmental, open‑minded and honest when dealing with service users Benefits 25 days of annual leave plus bank holidays, with the option to trade for additional leave EAP support programme available 24/7, including 6 free counselling sessions Private medical insurance and life assurance Up to 2 days of community giving (volunteering) each year to support a cause that matters to you Eyecare vouchers to help with glasses or eye care Online shopping discounts Cycle to work scheme and travel season ticket loan Long service awards to celebrate your commitment Salary finance offering financial education and advice The opportunity to purchase extra benefits such as critical illness cover and dental insurance We understand that everyone's journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible.
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