Customer Service Representative | French

In this position you are responsible for accurate order processing for all related B2B-customers and for distribution and shipping in their manufacturing environment. Key activities/main objectivesProcessing of the sales order in the ERP based on stock availability and future product runsAnswering general phone calls and mails (times in line with the French customer's needs)Prepare and create shipments in ERP, including the required shipping documentation, based on scheduled sales ordersPro-actively inform the customers at all times concerning the products and the handling of the orders Signaling impending stock shortages to the procurement teamAnswering day-to-day questions on deliveries, availability and leadtimesInvoicing of the delivered goods to clientsControlling and improving the internal processes concerning the delivered service packageControlling and improving of the employees own administrative qualitiesRegular information exchange with Clinical Sales Staff about existing and upcoming businessRequirementsJob requirementsC2 level of French and excellent level of English; knowledge of the German language is a big plus2+ years of B2B customer service experience; Experience with Order-to-Case and Tender Management is very nice to have;Familiarity with the French healthcare system;Customer centric, and problem solving mentality;Knowledge of Microsoft Dynamics/Business Central is a preferenceAvailable for 40 hours per weekBenefitsYou would be starting in a challenging role within a down-to-earth and laid-back customer service team, and joining a fast-pace and quickly growing life sciences organization. Here are some of the benefits:28 vacation days based on full-time;Hybrid working (3 days on-site in Amsterdam);Reimbursed travel costs and working from home costs;Temporary contract (6 months) with a possibility to extend, as the workload is growing;Application ProcedureIf you are interested in this vacancy, you can apply by clicking on the button above.

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