Customer Service Representative

Customer Service Representative (Contract) $25–28/hour 12+ Month Contract (Maternity Leave Coverage) Onsite | Delta, BC Your New Company Hays Specialist Recruitment is partnering with a global leader in logistics and transportation (confidential) to hire a Customer Service Representative for a maternity leave contract. This organization manages high-volume vehicle logistics operations, supporting the movement of tens of thousands of vehicles monthly. This role is ideal for someone detail-oriented, organized, and experienced in customer-facing, operations-driven environments.

Key Responsibilities Manage customer service inquiries related to vehicle logistics and shipments Track and process high volumes of vehicle data, including VIN numbers Coordinate and support vehicle movement through logistics facilities (approximately 38,000–40,000 vehicles per month) Assist with customs-related documentation and processes Generate reports and maintain accurate records of vehicle activity and status Communicate effectively with internal teams and external stakeholders to ensure smooth operations Maintain a high level of accuracy and attention to detail in all administrative and tracking tasks Support operational workflows and escalate issues where necessary What You Need to Succeed Previous experience in customer service within a logistics, transportation, or operations-focused environment Strong attention to detail and ability to manage large volumes of data accurately Experience working with reports, tracking systems, or operational data Excellent communication skills and a professional, customer-focused approach Ability to work in a fast-paced, structured environment with fixed schedules Valid driver’s license ( must-have ) Access to a reliable vehicle and a clean driver’s abstract ( must-have ) Strong organizational and problem-solving skills Work Schedule Tuesday to Saturday schedule ( fixed shift ) Tuesday to Friday: 6:30 AM – 3:00 PM Saturday: 6:45 AM – 3:15 PM Overtime may be available based on operational needs What’s in It for You This is an exciting opportunity to join a globally recognized logistics organization and gain hands-on experience in high-volume operations. Competitive hourly rate Long-term contract with potential extension Exposure to logistics, customs, and vehicle operations