Customer Service Representative II
Thermo Fisher Scientific
Bengaluru, India Full Time Customer Service Jobs India
Job Description
Perform high end order processing tasks for assigned regions using Oracle JD Edwards, SAP, BaaN, PRMS, Macola, AS400 and other applications used by the functionEngage in activities to provide an enhanced customer experienceEnsure adherence to organizational procedures, policies and systems.Ensures that performance metrics / SLAs are met Adhere to daily turnaround time for orders as per set TAT guidelinesEnsure adherence to all internal / external processes defined Proactively escalates issues that can potentially hamper the business processesSolves a range of straightforward problems and analyzes possible solutions using standard proceduresContribute to team effort by accomplishing related results as neededOther Requirements
Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations)’ Hands on experience on Order ManagementRequires strong computer skills, including Microsoft officeDisplay excellent verbal and written communication and interpersonal skills.Highly detail-oriented and organized with excellent analytic and problem-solving abilitiesAble to multi-task, prioritize and manage time effectivelyAbility to work under pressureCustomer orientated and ability to adapt/respond to different types of tasksFlexible to work in Night ShiftsAs a Customer Service Representative-Order Management you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty
At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Posted June 14, 2026
