Customer service representative

Overview

NexHire is working with a leading mobile communications Company that is seeking to onboard a Dutch speaking Customer Service Representative for their client support for Alicante/Malaga in Spain.

Position: Customer Service Representative

Location: Alicante/Malaga , Spain

Work model: On-Site/hybrid model possible (2–3 days per week on-site, depending on performance)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES

• Handle inbound customer inquiries via phone, chat, and email channels
• Support customers with mobile, internet, and TV-related questions and issues
• Assist with SIM card activation, mobile data setup, and account-related requests
• Guide customers through TV box installation and home internet setup processes
• Troubleshoot basic technical issues and provide effective solutions
• Deliver professional, customer-focused, and solution-oriented support
• Identify cross-selling and upselling opportunities when appropriate
• Maintain accurate customer records and interaction notes
• Collaborate with colleagues and internal teams to ensure high-quality customer service
• Meet service quality, productivity, and customer satisfaction targets.

REQUIREMENTS

• Native-level Dutch (C2), English at B1 level or higher
• Strong communication and customer service skills
• Customer-oriented mindset with excellent problem-solving abilities
• Comfortable identifying cross-selling and upselling opportunities
• Good computer literacy and ability to learn new systems quickly
• Tech-savvy with an interest in technology and telecommunications services
• Availability to work rotational schedules, including evenings and weekends
• Legal right to live and work in Spain with valid documentation (EU passport or residency permit)
• Previous customer service, contact centre, retail, hospitality, or sales experience
• Experience in telecommunications, technology, or technical support environments
• Experience handling phone, chat, or email support channels.

OFFER

• Be part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere
• Guidance and tools to reach career potential
• Relocation support
• And much more!