Customer Service Representative

Job Description Job Description Benefits: Employee Development Plans and Care and Recognition Gifts. Bonus based on performance Company parties Competitive salary Dental insurance Free food & snacks Free uniforms Opportunity for advancement Paid time off Training & development Employee discounts Flexible schedule Parental leave Position Overview: We are seeking a professional and personable Customer Service Representative to join our team. This role is ideal for someone who enjoys helping people, is detail-oriented, and thrives in a fast-paced environment.

Responsibilities: Assist clients with policy changes, payments, and questions Provide quotes and support new and existing clients Answer phone calls and respond to emails promptly Maintain accurate records in our system Support the team with daily office tasks Qualifications: Excellent customer service skills Highly organized with strong time management skills Comfortable using Microsoft Office and other systems Positive attitude and willingness to learn No insurance experience required we provide training About Us: We are a growing insurance agency in the Lehigh Valley Area with three locations in Allentown, Bethlehem and Northampton focused on providing excellent service to diverse communities and building long-term relationships with our clients. We are looking for a motivated and friendly team member to grow with us.