Customer Service Representative

Company Description

SSquare Studio LLP is a Hyderabad-based firm specializing in interior and architectural design services, with a focus on providing design-build and turnkey interior solutions. Established in 2021, the company operates in the real estate and business services sector, emphasizing quality and innovation in creating functional and aesthetic spaces. Known for its expertise, SSquare Studio LLP caters to clients within the Hyderabad and Telangana region, delivering tailored solutions to meet diverse project needs.

The company aims to combine creativity and execution to create desirable built environments for its clients.

Role Description

• CRM & Data Management

▸     Maintain and update the Customer Relationship Management (CRM) system with accurate client data, interactions, and project history

▸     Generate reports from CRM tools to track client engagement, pipeline status, and follow-up schedules

▸     Ensure data integrity and confidentiality of all client records at all times

• ▸     Leverage CRM insights to improve client retention strategies and identify upsell opportunities

• Client Interaction & Relationship Management

▸     Serve as the primary point of contact for clients throughout the project lifecycle

▸     Build and maintain strong, long-term relationships with clients

▸     Conduct regular client meetings (in-person, virtual, or telephonic) to discuss project progress

▸     Understand client requirements, expectations, and concerns, and relay them accurately to the internal team

▸     Ensure a positive and professional client experience at every touchpoint

2. Design & Production Team Coordination

▸     Act as the liaison between the design team, production team, and clients

▸     Facilitate smooth communication and collaboration across departments to ensure project alignment

▸     Track project milestones and ensure deliverables are met within stipulated timelines

▸     Identify bottlenecks and proactively resolve inter-team dependencies

▸     Organize and lead coordination meetings between teams when required

3. Daily Work Status Updates to Clients

▸     Prepare and share clear, concise daily/weekly project status reports with clients

▸     Document and communicate any changes in scope, design, or timelines promptly

▸     Ensure clients are consistently informed and never left waiting for updates

▸     Maintain a professional communication log for each client project

4. Production Calendar Planning

▸     Plan and manage the daily and weekly production calendar in coordination with team leads

▸     Prioritize tasks and allocate resources effectively to meet project deadlines

▸     Anticipate workload requirements and flag resource gaps in advance

▸     Maintain an updated tracker of all ongoing and upcoming project tasks