Customer Service Representative

Job Description Job Description Description: The CSR needs to be aware of and greet customers entering the Bank. The CSR provides prompt and efficient service handling transactions, managing a cash drawer, answering inquiries and referring the customer to products and services offered by the Bank. The CSR should be available to work Monday thru Saturday. “Yes, I can!” approach to business.

Requirements: TASKS: · Accurately process transactions, check cashing, deposits/withdrawals from checking and savings accounts, payments on commercial, consumer, and mortgage loans. · Issue Money Orders, Cashier’s checks, and Gift Cards. · Perform balancing of cash drawer, buying and selling cash to vault. · Accurately prepare and transmit proof. · Identify counterfeit money. · Cash US Savings Bonds. · Answer phones, filing, maintaining supplies. · Answer basic customer inquiries regarding interest rates, service charges, account histories, cross-sell products offered by the Bank and refer customers to proper department as needed. · Follow all Bank policies and procedures. · Maintain professional, business-like appearance. · Perform other tasks requested by supervisor related to the Bank and its function. WORK ACTIVITIES: · Communicating with Supervisors, Peers, or Subordinates · Establishing and Maintaining Interpersonal Relationships · Communicating with Persons Outside Organization · Processing Information · Answer telephones to direct calls or provide information. · Discuss goods or services information with customers. · Greet customers, patrons, or visitors. · Operate computers or computerized equipment. · Respond to customer needs Process mail transactions.