Customer Service Representative

Job Title: Customer Service Representative Location: Formby Salary: £25,877 - £27,515 plus up to £2,000 performance-related bonus Working Hours: 37.5 hours per week, Monday to Friday 09:00am – 17:30pm, 1 in 3 Saturdays 09:00am – 12:30pm Responsibilities Crushing Your Goals & KPIs – hit targets and make an impact on team success. Achieving Quality Excellence – deliver high quality service, succeed in call audits. Turning Complaints into Opportunities – transform complaints into positive outcomes with patience and empathy.

Handling Policy Queries & Changes – provide expert assistance to customers with policy questions or changes. Providing VIP Service to Every Customer – go above and beyond for all customers. Being a Brand Ambassador – proudly represent the brand and values.

Qualifications Motivation & Drive – passion for service, challenge, and continuous improvement. Strong Communication Skills – clear explanations on phone and webchat, making customers feel heard. Empathy & Patience – handle tricky situations with grace and customer focus.

Goal‑Orientated – love challenge and hitting targets. Attention to Detail – accuracy in managing insurance policies. Benefits Career Growth with Pay Increases – full training, skill development, and pay review.

Supportive, Friendly Team Environment – collaborative and encouraging. Continuous Development Opportunities – skill mastery and growth. High‑Energy, Positive Culture – fun and dynamic work environment.

Flexible Benefits – early salary access, 24/7 mental health support, free counselling. Holiday – up to 35 days including bank holidays, with buy/sell options. Hybrid Working Options – support for work‑life balance.

Eligibility and Notes Visa Requirements – applicants must have at least one year remaining on a Graduate or Post‑Study Work visa; we do not offer sponsorship. Employment Checks – standard criminal record and insolvency register checks will be conducted before commencement. #J-18808-Ljbffr