Customer Service Representative - Tillsonburg

Help guide constituents at the Customer Service Centre for the Town of Tillsonburg. As a Customer Service Representative, you will engage with residents across various platforms to provide crucial support. This position requires handling a multitude of customer interactions, from processing utility payments to addressing complex inquiries.

Your role will directly impact the efficiency of the Town’s services while ensuring the accurate flow of information to the public. Adapt your communication skills to meet diverse needs and ensure customer satisfaction. Key Responsibilities: • Operate a busy multi-line phone system for incoming calls • Process utility customer requests and payments efficiently • Maintain accurate records and manage customer files • Explain billing concerns and service structures to customers • Create forms for various municipal service applications Requirements: • Must pass a Criminal Record Check • High capacity for multitasking across customer inquiries • Knowledge of local bylaws and service procedures • Strong written and verbal communication skills • Proficient in relevant customer service software Provide exceptional service and assist the Town of Tillsonburg through your dedicated customer support. #J-18808-Ljbffr